What can I do? Only if the model has a special function or Macro key setting is when you need to install the driver. What is your global warranty on your products? My laptop cannot detect the product and the cursor is not moving in Windows 7, why? When you have SmartGenius setting problem, how to solve it? Try to change the battery first. If you have any other questions, contact customer support for assistance.

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Unfortunately, we do not provide technical manuals to end users, you can contact customer support tenius assistance. We judge that the witch is broken, please contact customer support for assistance.

Tried to change batteries, even downloaded drivers from your website, but nothing changes. Mouse will stop working when moving or the cursor jumps randomly for no reason.

The mouse cursor sometimes lags or stops for a few seconds, if I move it away from my WiFi it becomes normal. XScroll ioCenter for old model.

Genius Download Center

Feedback We appreciate your feedback for your Genius product user experience Support geniusnet. Change the place where you use the mouse, test whether the frequency is affected by another device or not. If it is not working after changing the battery, try to turn the mouse gwnius off and on again.


We have some problems with your product. However, it cannot be turned on anymore.

One receiver is mapped with one KB, so if the dongle receiver is lost, unfortunately, it is not replaceable. S so that means no driver is required always check that package contents. Unfortunately, we do not offer global warranty on our products. Is Xscroll compatible with 32 and 64 bit systems?

Genius Xscroll USB Optical Mouse (Black) Overview – CNET

Please refer to below links first and follow the setting steps. Sometimes the wireless mouse cursor jump randomly, it’s possible the AP router AP router and receiver use the same frequency or a battery low problem will cause the receiver frequency to be affected. Tried to put in a new battery, change the USB port on my laptop, but the issue is still the same. What is System Requirement for SmartGenius? If geniuz, there is no need to install a driver. I bought a Genius product seven days ago.

It is brand new, I bought it from Amazon, how do I get a replacement? Can you send me the driver? I cannot find the driver that supports my device, I am hoping you can develop a driver which can work with the latest versions of Windows and other systems.


Xscroll is a plug and play mouse, it works with any Windows OS. How do I solve this problem? Please try to change a new battery first if needed.

Try to gfnius the battery first. But if your mouse is a wire mouse, the mouse is broken. The mouse is not detected. You can also try it on a different laptop or another USB port to exclude the battery low problem.

Genius Download Center – download driver and apps

The double click is a button switch problem if you did not use any other firmware to update it. If the problem is still the same, contact our customer support for assistance. The mouse is 2. We appreciate your feedback for your Genius product user experience.